Analyzing forever

the same issue has happened again for me despite it apparently being fixed.

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Same problem again - 24 hours now.

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Same here! Same problem last 24 hrs. Can’t slice anything!!!

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Premium Paid access also keeps dropping off

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what gives. this seems to happen every few months on this slicer. i like to use it because its simple but i cant have it go down for over 24 hrs like this. ill use Prusa slicer form now on if not fixed soon

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mine still is analyzing four hours, not fixed yet

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why is it taking forever to import my files. if anyone finds an answer pls tell us.

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its still not fixed for me.

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been 2 days now, this really is unacceptable

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Same issue here. This has never happened before, but it makes this app unusable. Very disappointed.

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This is vary upsetting because without this app I cant print anything new. I hope this problem gets fixed soon.

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same, I don’t want to use another one like cura this one is so easy and simple. please get this fixed soon

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@AstroprintTeam can we get an answer here or something?

There’s clearly an issue that needs to be addressed here

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I’m having same issue

Hello! Astroprint Team here.

Yes, as you noticed, there was an overload on the slicing service this couple of days. We are working on it and it will be fixed today, we will notify when it’s done.

Thanks for the patience,

Astroprint Team

More than just slicing. My premium access and settings kept being lost.

Hello!

The overload is already fixed, and now all the STL analysis + slicing works perfectly. All the STL that were “stuck” they are now already analysed.

So, Astroprint is working just fine now :wink:

Thank you all for your patience,

Astroprint Team

Hello @Matiu_Badcock ,

Your case about the premium access is unrelated with the “STL analysis” topic. You proceeded correctly (you opened a ticket), and you have further explanations in there. We can continue the conversation there.

And for the other users, a clarification: The overload of the server only caused the STL analysis + slicing to be stuck for some hours, with no other known incidents. And it is now fixed, so please keep enjoying Astroprint :slight_smile:

Happy printing! :rocket:
Astroprint Team

Hello @Miquel_Ribes
Disappointed that this real issue was not dealt with properly. automatic renewal subscription was in final week of this years membership and told me that it has expired. I would suggest that you have wider problems on the platform as this was still current. Attached my proof, and now removing the ability to automatically renew.
Way to go to lose paying members …

Hello @Matiu_Badcock , your isolated case is being managed in the internal ticket, we can continue the conversation in there.

Regarding the Analyzing forever topic, we can now state is already fixed.

Happy printing! :rocket:
Astroprint Team