They did not purchase from us. I can assure you. We have tried ( and are attempting again ) to fix this situation many times. Conrad has not even responded so far.
It’s potentially the same product. They created it using our free image but they have no permission to commercialize. They sell an unauthorized product carrying an image that’s over 1 year old.
You sure understand that we’re not going to support or enable a vendor like Conrad that profits from our software without sharing those profits. Furthermore we won’t want to spend our support resources bailing out a company that has not answered our calls to normalize the situation. The problem is old software on their units.
Would you call Microsoft to give you support in a pirated copy of Windows? I understand it’s not your problem but if you like what we do, it’s best to support the company that provides it and not the company that exploits it.
I have two options for you:
Return you Conrad box and purchase from us. You will be supporting the business that makes AstroPrint happen.
Download and flash our free image in your Conrad box. This however is an DYI image with no warranties whatsoever but it does work and a LOT fo people use it.