Can take pics, but no video, on Pi 3B+

AstroBox Troubleshooting
#1

I just installed Astroprint on a new RPi3B+ and video streaming works fine with Chrome on my computer, but video streaming won’t work with the Astroprint App on my iPhone. I can still take still pics with the App, but no video. I get this error message: “Camera Error, Error in device’s video system communication. Please restart the device.” I have restarted the Pi multiple times and no difference.

Interestingly, everything works fine with the RPi 3 that I also have a 2017 version of Astroprint running on. The App on my iphone works fine with still and video with the exact same camera!

Any ideas?

#2

This is likely due to network problems delivering WebRTC Video. Here’s more info about the required network configuration: https://astroprint.zendesk.com/hc/en-us/articles/360034270052-What-are-the-network-requirements-for-the-AstroBox-

#3

Thanks Daniel. Read through that but I don’t see how that could explain that everything works fine when I plug in my AstroBox gateway made with a pi3b using the same network and everything, but won’t work with the pi3b+.