Cancel buton is not working


#1

When i hit cancel on astroprint cloud or mobile app remotely away from my network, the print stops, but i cannot get the temperature to cool on the bed or hotend. The print will not update to cancelled either. Please help.


#2

It’s possible that the printer is disconnecting for some reason when executing the cancel commands and missing the cool down commands. Does it work every-time when you cancel from the local network?


#3

It works fine when I’m connected to my local network. The cancel/pause button and changing temperatures doesn’t work, only when I’m using cellular service on my phone for example when I’m not home.


#4

How about everything else? Are you receiving progress notifications, can take photos, and start a print from the web?


#5

Yes sir, it just doesn’t allow me to change the temp, cancel, or pause. Just does the loading circle above the button. Everything else works beautifully.


#6

If you don’t mind, please open a ticket here. https://astroprint.zendesk.com and send us logs via settings / software / advanced so we can dig deeper.