Cannot access printer


#1

When I try to access my printer today from Astroprint on my phone all I can see is ‘Locked’ at the top of the screen and the message below 'Octopi with the line underneath ‘You need to be logged’

I cannot delete this printer, I cant create a new one - all in all I cant do anything - what is wrong?

I have to say, not a good experience using this as I only started to use it last week :frowning:


#2

I decided to try and reauthenticate the printer and when I enter the API kep I get the message @user access key mismatch’

Not looking good :frowning:


#3

This is with our OctoPi Plugin, correct?

If so, did you try re-authenticating with the AstroPrint Cloud? (Not sure what you mean by printer)

Removing and Re-installing the plugin might be a good option.


#4

I think I have worked out what the problem is - each time I switch the raspi off after completing a print AstroPrint loses the synchronisation key.

If re-enter the key into the AstroPrint plugin by copying it from you site then it works - until I switch it off again then it gets lost and AstroPrint won’t work

Any ideas why this happens?


#5

Somehow your octopi server doesn’t have permissions to write in the plugin’s db and therefore we can’t persist the changes.