Can't connect or log in to Astrobox in any way

I’m running Astroprint on a Raspberry Pi 2. It had been working great before. I could connect to it directly on same network, or I could go somewhere else and log into it through a remote WiFi connection.

Presently, I can’t connect to it locally at the “astroboxName.local” or through the cloud, both when connect to my WiFi or the Astrobox’s signal. When I turn the Astrobox on and connect it to a monitor it asks for a username and password, but the user name and password I use to sign in to the cloud doesn’t work. No password I use works. (Nothing is shown being typed into the password, but I assume this is a security feature). I suspect that the Astrobox can’t connect to the local WiFi, but I also can’t type in anything other than username and password.

Is there something I can do to fix this? Do I just have to wipe the SD card and restart everything? Thanks.

Yes, we can troubleshoot this. Please create a ticket here: https://astroprint.zendesk.com