Can't upload anything [SOLVED]

AstroPrint Cloud Service Troubleshooting
#1

Greetings,

I don’t seem to be able to upload anything to my astrobox. I did get a calibration cube to upload the other day, but now I am dead in the water.

If I attempt to do it from astroprint.com, the “Design Uploader” button is not even clickable. Furthermore the “File Manager” Upload Design button does absolutely nothing. If I log into my astrobox, everything shows that it is properly connected. The file uploader is not clickable there either. When I attempt to upload using the file manager, it just tells me “There was an error getting upload parameters (1)” or something to similar effect.

What gives?

#2

Hi

I can confirm the same, I’m also unable to upload anything to my astrobox.

It starts the upload process but then just sits at 2% and never making any progress.

#3

I had the exact same error (yesterday). could upload a file, then click slice, it would pause out at 2%. I ended up breaking out my laptop after a few tries, slicing with repetier and finally uploading the gcode to my astrobox.
I just uploaded an STL (08/01/2015) directly to astroprint and it managed to slice it correctly. Seems to have been fixed.
Ed

#4

What browser are you using?

#5

This is now resolved. It was caused by our upgrade to the new AWS API.

#6

I’m still having the same problem, how do I fix it

#7

This issue was resolved. Your problem might have similar symptoms but it’s likely cause by something else. Can you open a support request at https://AstroPrint.zendesk.com and give us more details ?