Does support still exist?

I opened a ticket a month ago for issues with my account. Still no response. Even added to the ticket twice since then.

Do you still have support team? My touch and account on the touch tell me I don’t have access to print queues and the thingiverse app on the touch gives me a QR code to scan to add the app and authorize it but all it does is loop me back to my account. No activation.

I have the VIP backer account and when I go to my account it says I have print queues and all the option there still. What gives?