Error: The device is unable to download the print file


#1

When I try and send print files while on a different network I get this error after the parts loads 100%

Your print failed to start. Please try again.
The device is unable to download the print file

What types of things cause this error message?


#2

Are you running 0.13(14) on your AstroBox? This problem was fixed on that release.


#3

I’ll double check. Thanks again for the assistance.


#4

I’m running 0.13(14) on my Astrobox and getting the same error while on different networks. The gcode files start to download, but don’t reach 100% like Ryan’s do. Everything else seems to be connected and working fine. Any ideas?


#5

So I made the file name all one word (no spaces) sent Gcode, and printed from the cloud. Lovely.

Thanks for all the continued work on this.

-ryan


#6

oh and updated to 0.13(14)


#7

Glad you got yours to work! Unfortunately my file name is already one word. Now the file download stops almost immediately, so I’m guessing this is a different issue?


#8

Ok @Nicolas_Morales maybe best to open a ticket so we can take a look a your issue. https://astroprint.zendesk.com