Latest firmware, latest problems. Multiple times now I have checked my print from my monitor screen on my dashboard. After a few times refreshing here and there. Suddenly i’ll click the picture button and my print will freeze and fail, and my video will go to static and display “camera error”. I have to restart the print. Extremely frustrating.
Please send us logs when this happens so we can see what might be going on and what needs to be done to fix it. You can send logs via the advanced settings option. Please do before rebooting your box when the error happens.
The box completely locks up. It just happened again. I cannot access the local astrobox page even. It has to be rebooted to even get to access agian.
The operating system is likely still alive. If you can access the box via ssh, you can retrieve the following file: /var/log/astrobox/astrobox.log
I have no idea what ssh means. You sell this product as a plug and play alternative to more complex options. And you want me to ssh into something lol.
@Jonathan_Jelkin we have users at all levels. Note that I said: “If you can access the box via ssh” There’s no way for me to know which level of linux knowledge you have if I don’t ask.
I already responded to you over the support ticket system on the logs your sent. Let’s continue there.