[SOLVED]Astrobox touch software setup


#1

i bought the touch software and have put it on an sd card following the instructions i was sent on.
on boot it comes up saying “unable to establish internal communication channel astrobox will reboot.” the only option is to click ok then it reboots and repeats i have tried reflashing the software a couple of times on different sd cards and the same problem im using a rpi 3 with a waveshare screen any advice would be great thanks


#2

Almost certainly due to the license files not being received/saved/uploaded correctly to the .astrobox folder. The files should have no file extension, but you should be able to view text within the file when viewing in a text editor. One file should be 32 bytes in size and the other 545 bytes.

If you are on a Mac then I can say from experience that the Mac messes the files up when downloading/saving. Ensure the files have the file sizes above, no extension and visible text within the file when viewing them.


#3

many thanks for the fast reply just tried again and the license file gets deleted and once i download it from hotmail on my windows pc it has no text in eather license or lid file opening then with both notepad and notepad 2 any advice

would it be possible to add the info to these files after as in email i have my license id?


#4

Hmm, not sure as I am a Mac user. All I can suggest is keep trying to download the files such that you can see the included text (license info) and then use a suitable program to rename the file with no extension. Sorry I cannot be of more help, but that is definitely your problem.


#5

@Adam1, There was some problem in the formatting of the initial emails and some email clients were not properly recognizing the attachments. I recommend you contact us with your order number so we can re-send those files. You can open a ticket here: https://astroprint.zendesk.com


#6

I have the same problem, but the license files are fine. In License information the license id and issuer are displayed, sizes are correct. Via the network I can use the software, but on the touch screen it states the error about internal communication failure and the need for a reboot.


#7

i then carried on with this issue and turns out if u have installed the software and had it working once and then reflashed the sd card with the same licence it will not work i had to submit a ticket to get new licence files generated


#8

That is correct. The License file is only valid for one ABT installation. If you need to reflash your card, a used license would need to be reset for the new installation. Send us a ticket with your license id or order number if you need a reset to: https://astroprint.zendesk.com.

What I recommend is to make a backup copy of you SD right AFTER your first boot. That way you can restore your image (including license).