[SOLVED] iOS app loggs out while slicing

AstroPrint Mobile
#1

After updating to 1.1.2 on iOS i have an issue with printing from the app.
When I select a file for printing everything goes great until it should start slicing. The progress bar is stuck at 0% and the background screen is the login screen since I have been logged out. Logging back in works great and everything else but thingverse works as it should (as far as I have seen) but slicing consistently logs me out. If I try printing from thingverse I get an error when I try to print a file which I guess is related to the same issue. The file gets imported but it complains about not being able to create a project.

#2

We’re looking into this. We’ll issue a fix shortly

1 Like
#3

We have released 1.1.3. Is you issue fixed?

#4

Well, I’m not logged out any more, that’s an improvement! :slight_smile:

But, when I select a file for printing it still hangs at 0% on “Slicing Design” at “Status: Slicing Model”

#5

How long do you wait? We have tested that so many time without problems. It would help if you can make a video of your flow leading up to that.

#6

Well, I have tried to wait for up to 5 minutes, it started more or less right away before.
Will try to find time to make a video later, but my steps are:

  • Open Files
  • Select a file
  • Select a print destination
  • Press print.
    And then the Slicing design window appears with the ninja doing his moves, but it is stuck at 0%

Hey!
I just found the issue!
I usually use a custom slice setting that I call “NoSkirtOrBrim” (that basically is what it says). But, when I changed to “Normal” it worked right away!

So, there is some issue with either using custom slicing settings or something specific with using my slicing profile.

I have been using it for some time and haven’t had this issue before the 1.1.2 update.
(Can you see my slicing profile or can I export the settings somehow to show you in a simpler way than doing multiple screenshots to get all the settings?)

#7

This is useful, we’re looking into this specific case and will make another release if fix is found.

#8

Thank’s
Looking forward to test it for you! :slight_smile:

#9

Got the new version today (1.1.4) and now my custom slicing works perfectly!

Thank you!

1 Like