[SOLVED] Upgrade to version 0.11.24 failed

Itzik · March 12, 2018, 9:41pm

Hi,

I am trying to upgrade to 0.11.24 from 0.11.22 and I get an error after “updating dependency list” “an error occurred and your astrobox was unable to complete the update”

did someone upgrade success?

Thanks,
itzik

Daniel · March 13, 2018, 6:20am

Many people have. Are you using the image provided as is or did you add something? Is your internet connection good ?

Ethan_Lin · March 13, 2018, 3:43pm

Hi Daniel, I have the same issue as well. I just received my Astrobox Touch 3.5” from Kickstarter and tried to update the firmware but when it reached 20%, it just stopped and the % number disappears.

Please see image and advise. Thank you.

Daniel · March 13, 2018, 9:24pm

Does anything happen if you tap the screen? and how long have you waited?

Itzik · March 14, 2018, 7:02am

My image is standard i am runing on pi I use the update in the settings menu.

Daniel · March 14, 2018, 7:07am

Make the problem happen again and send us logs via advanced software settings so we can see what might be going on.

Itzik · March 14, 2018, 10:01am

Now its work Ok!

Thanks did you do something?

Daniel · March 14, 2018, 7:04pm

Nope. Most likely connectivity issues.

Ethan_Lin · March 15, 2018, 2:56pm

Hi Daniel,

Nothing happens when I tap the screen but the 3 dots are moving. I let it run overnight but the status bar was still at the same spot. Any advice?

Daniel · March 15, 2018, 10:30pm

Try updating using the Web UI. To do that:

Go to Settings -> Network -> Internet and note the IP address.
Open a browser from a computer connected to the same network as your AstroBox.
Point the browser to http://[ip address]
That’s the Web UI. Go to Settigs -> Software -> Update.

Ethan_Lin · April 7, 2018, 5:10am

Hi Daniel,

I was able to update my AstroBox Touch with your instructions. Thank you so much.

Regards,
Ethan