Video Unsupported msg

I am using astroprint from the web site to start my jobs and have the plugin for Octoprint installed. I do not have an astrobox using RPI to control printer.
I am sometimes able to monitor my Prusa MK3S over the mobile astroprint app using the video feed. This is only my second day with astroprint and I am usually getting a Video not supported on this astrobox error and no video on the mobile app. Suggestions appreciated

Due to limitations on OctoPrint, we can’t offer a video live stream outside of your network unfortunately. We can only offer photos.