Anycubic Chiron problem with astrobox

Hi just bought an anycubic chiron and no matter what I do (m106 m106 etc) I cannot get the part cooling part to cut in while printing, seems to work fine off an ad card, but no joy with my astrobox. Any help would great thanks

Create a support ticket and send us logs so we can see if it’s a connection problem. Here’s how you can enable serial logs and send: