Gateway internet doesn’t work


I got the gatway and set it up and connected it to our internet but during the setup i got to the select printer page and it wouldnt load
And i tried to let it load for like 2 hours and nothing happend
So then i tried it on a laptop and the laptop connected to the Astrobox but it said there was no internet
I have tried different things for the last few days and have gotten nowhere
Has anybody had this problem and has anyone solved it and how